What is Adult Signature Required on delivery?
Where do you ship the products from?
How long can I receive my order?
You will receive your order within 7 working days(national holidays excluded).
In addition, we have provided a compensation policy for shipping delay. For details, please refer to the page: https://ca.relxnow.com/pages/warranty.Can I change my shipping address after the order is shipped?
Sorry, the shipping address can't be changed once the order is shipped. Before the order is shipped, you can contact our official customer service by sending an email to support@relxintl.com to change your address.
Where do I check the logistics status after the order is shipped?
For specific logistics status, please enter the logistics order number you received at https://ca.relxnow.com/pages/track-order for the query.
What should I do if my tracking number has not been updated for a long time?
For the specific logistics status, please enter the logistics order number you received at https://ca.relxnow.com/pages/track-order for the query. If the logistics status is not updated for more than 7 working days, please contact our customer service by sending an email to support@relxintl.com to help you deal with it. Our customer service will reply to your email within 24hrs.
What should I do if my package is lost?
What should I do if my package is damaged during shipment?
How to cancel my order?
Before the package is shipped, you can contact customer service to help you arrange the cancellation of the order. Once the package is shipped, the order can't be canceled.
