Invalid Claims 

RELX’s product warranty covers only those claims arising from damage sustained despite normal and safe use, and does not cover:

• Any malfunction or damage not resulting from workmanship.

• Damage resulting from general neglect, or unsafe use or misuse, whether cognizant or accidental.

• Damage resulting from natural causes including but not limited to lightning, flood, or other natural disasters.

• Theft or loss of the products.

• Damage caused by operating the device outside the permitted or intended use, or damage caused due to the negligence of instructions issued by RELX.

• Claims for non-defective products.

Procedure for Filing Warranty Claim 

• Valid claims can be filed by emailing the RELX customer care team at support@relxcare.com, or by sending in a complaint at https://ca.relxnow.com/pages/contact

• All warranty claims must be supported with proof of purchase, failing which the entire claim will be voided.

• RELX reserves the right to request additional details about the relevant device or product, including photos and videos.

• RELX reserves the right to initiate device repair procedures to restore function before approving a product exchange or refund.

• RELX will replace a product at no charge if a valid claim under this limited warranty is received within the warranty period.

‘Just RELX’ Refund Policy

RELX designs next-generation cigarette alternatives and smoking experiences keeping its customers in mind.  Thus, any purchase from ca.relxnow.com found to have a product quality issue is eligible for a no-hassle refund within 60 days from the date the order is dispatched.

Terms

• RELX accepts all refund claims based on product quality issues.
• The ‘Just RELX’ refund policy is applicable only on purchases made directly on the main RELX website.

• The refund policy is active and valid only within the first 60 days from the date the order is dispatched.

• Refunds for devices purchased through an authorized RELX retailer must be obtained from the authorized retailer and will be subject to the retailer’s own refund policy.
• Valid claims can be filed by emailing the RELX customer care team at support@relxcare.com, or by sending in a request for a refund via https://ca.relxnow.com/pages/contact
• ‘Just RELX’ doesn't apply on disposable vapes.

RELX Logistics Statement

Dear customer, RELX's current logistics delivery is affected by the COVID-19 and may be delayed(hence below Shipping Guarantee is not applicable), please contact support@relxcare.com for any logistics issue. 

We are sorry for any inconvenience it may cause to you, and thank you for your understanding and patience. 

*Coupon code can be applied to your next purchase

**This Limited Warranty is NOT transferable to subsequent purchases

***RELX reserves the right to the final interpretation of the above terms

September 22nd, 2019