Product Information
The capacity is 2ml, around 650 puffs.
The Public Health Agency of the United Kingdom stated that electronic cigarettes can reduce 95% of the harm caused by traditional cigarettes.
RELX’s products comply with the most stringent French AFNOR standard in the industry. We have been committed to providing consumers with a good puff, please rest assured.
Status |
Remaining Power |
LED Notification |
Charging Case - Input |
0 - 99% |
Charging Case’s white LED flashes slowly |
100% |
Charging Case’s white LED turns on |
|
Charging Case - Output |
25% - 100% |
Charging Case’s white LED turns on |
0 - 25% |
Charging Case’s white LED flashes slowly |
|
Device - Input |
0 - 99% |
Device’s white LED flashes slowly |
100% |
Device’s white LED turns on before flashing 3 times and fading out |
The Charging Case Mini (1000 ma) will be recharged in 60 - 90 minutes.
The Charging Case Max (1500 ma) will be recharged in 90 -120 minutes.
RELX adopts a soft lithium battery with a capacity of 350mA and a charging time of about 1h. For a person who smokes one pack of cigarettes a day, it can last for a whole day, 250-300 puffs approximately.
Kind Reminder: In order to protect your own safety and the device quality, please do not use it while charging.
During Standing: when the device device is not used, the indicator will be off;
Low Battery: when the power is less than 10%, the indicator will flash 10 times;
During Charging: The indicator will stay on, and after it is fully charged, it will be off;
The indicating light flashes 3 times:
- Inhale protection: This protection mechanism is to protect the user from irritation caused by heavy inhale, the mod will initiate the protection mechanism.
- Overcharged protection: This protection mechanism is to protect itself when the charging cable is unplugged with too much strength after it is fully charged or unplugged frequently, and the indicator will flash 3 times.
The kit for beginners includes Classic device with color optional, a peppermint RELXPod, a USB charging cable and a booklet.
All RELX devices are not waterproof.
Our pods contain 0mg/ml or 20mg/ml nicotine.
Pods for classic device cannot be shared with Infinity & Essential device. RELX Pod Pro is compatible with Infinity & Essential device.
The shelf life of RELX pod is 12 months.
For RELX Pod Pro for Infinity/Essential, the shelf life is up to 18 months.
We recommend to finish the product 15 days after opening.
Shipping & Receiving
You will receive your order within 7 working days(national holidays excluded).
In addition, we have provided a compensation policy for shipping delay. For details, please refer to the page: https://ca.relxnow.com/pages/warranty.Currently we ship all packages through UPS.
Sorry, the shipping address can't be changed once the order is shipped. Before the order is shipped, you can contact our official customer service by sending an email to support@relxintl.com to change your address.
For specific logistics status, please enter the logistics order number you received at https://ca.relxnow.com/pages/track-order for the query.
For the specific logistics status, please enter the logistics order number you received at https://ca.relxnow.com/pages/track-order for the query. If the logistics status is not updated for more than 7 working days, please contact our customer service by sending an email to support@relxintl.com to help you deal with it. Our customer service will reply to your email within 24hrs.
Before the package is shipped, you can contact customer service to help you arrange the cancellation of the order. Once the package is shipped, the order can't be canceled.
Payment & Safety
We support payment via credit cards (Mastercard/Visa). If you encounter any problem during the payment process, please feel free to contact our customer service by sending an email to support@relxintl.com, we will reply to your email within 24hrs.
This situation is very rare, you can refresh the page and try to pay again. In any case, if your account is abnormally debited repeatedly, you can contact our customer service, we will verify the situation. The extra money paid will be returned to your original payment account.
We reserve the right to cancel your order and refund the original account if we detect one of the following vialations before the goods are shipped out or signed for:
- Ordered products exceed the purchase limit with the same account.
- A single account does not violate the purchase restriction, but an individual is determined (through payment account, delivery address, IP address, contact number, or other methods) to be linked to numerous accounts which cumulatively violate the purchase restriction.
- RELX receives notification from the credit card issuer or PayPal that the transaction was somehow fraudulent.
- RELX determines that the purchase was made through improper means or finds evidence that order was not made legally.
Please be assured that we will not collect or store any of your payment information. We do not have access to your personal payment information for all payment processes.
Warranty & Maintenance
RELX devices and RELX pods come with a One (1) year or Eighteen(18) months limited warranty¹ from the date of manufacture or purchase² from https://ca.relxnow.com/³ or from Authorized RELX Stores. A replacement device or pod will assume the remainder of the warranty period of the original device or pod.
One (1) year limited warranty¹: RELX Classic device and pods, RELX Alpha device and pods, RELX nano, RELX i device and pods, RELX nano 2, RELX Infinity & Essential Device, Infinity Charging Case.
Eighteen(18) months limited warranty¹: RELX Pod Pro.
The date of manufacture²: RELX Classic pod, RELX Alpha pod, RELX nano, RELX i pod, RELX nano2, RELX Infinity pod and RELX Essential pod.
The date of purchase²: RELX Classic device, RELX Alpha device, RELX i device, RELX Infinity device and RELX Essential device. This does not affect your statutory rights.
First of all, we sincerely apologize for the inconvenience and trouble brought to you.
If you want to replace the product, we recommend that you:
- Prepare clear pictures or videos which can fully prove the damage of the product.
- Send your specific problems, pictures or videos along with your order number to support@relxintl.com.
- After being received by our customer service, we will solve your problem as soon as possible.