What should I do if my package is damaged during shipment?
In addition to the outer packaging, our products are additionally equipped with an internal protective film. If the package is damaged, open it to see if the product is damaged. If it is not damaged, you can still use it. If the product is damaged, please contact our customer service by sending an email to support@relxintl.com within 48 hours after receiving the product, and our customer service will reply to your email within 24hrs.
Also in Shipping & Receiving
Secrets Revealed: Discreet Vape Shipping and Packaging for Canadian Customers
Discover how discreet vape shipping in Canada maintains your privacy and security. Learn about packaging, delivery options, and RELX’s commitment to quality and confidentiality.
What is Adult Signature Required on delivery?
In order to prevent underage use of our products, every order is guaranteed with Adult Required Signature on delivery. The recipient must be at least 19 years of age within Canada. Otherwise the package will be returned back. Please make sure you are at least above legal age for nicotine products according to local laws in order to purchase on RELX Canada online website. For detailed information please see: https://www.ups.com/ca/en/shipping/services/value-added/delivery-confirmation.page.
Where do you ship the products from?
Your products will be shipped from the RELX Canada domestic warehouse.
