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How to cancel my order?

April 20, 2020

Before the package is shipped, you can contact customer service to help you arrange the cancellation of the order. Once the package is shipped, the order can't be canceled.



Also in Shipping & Receiving

What is Adult Signature Required on delivery?

April 20, 2020

In order to prevent underage use of our products, every order is guaranteed with Adult Required Signature on delivery. The recipient must be at least 19 years of age within Canada. Otherwise the package will be returned back. Please make sure you are at least above legal age for nicotine products according to local laws in order to purchase on RELX Canada online website. For detailed information please see: https://www.ups.com/ca/en/shipping/services/value-added/delivery-confirmation.page.

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Where do you ship the products from?

April 20, 2020

Your products will be shipped from the RELX Canada domestic warehouse.

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How long can I receive my order?

April 20, 2020

You will receive your order within 7 working days(national holidays excluded).

In addition, we have provided a compensation policy for shipping delay. For details, please refer to the page: https://ca.relxnow.com/pages/warranty.

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