What should I do if my tracking number has not been updated for a long time?
For the specific logistics status, please enter the logistics order number you received at https://ca.relxnow.com/pages/track-order for the query. If the logistics status is not updated for more than 7 working days, please contact our customer service by sending an email to support@relxintl.com to help you deal with it. Our customer service will reply to your email within 24hrs.
Also in Shipping & Receiving
What is Adult Signature Required on delivery?
Where do you ship the products from?
How long can I receive my order?
You will receive your order within 7 working days(national holidays excluded).
In addition, we have provided a compensation policy for shipping delay. For details, please refer to the page: https://ca.relxnow.com/pages/warranty.