Infinity Device
CAD$39.90
RELX Essential Device
CAD$14.90
RELX Pod Pro
CAD$7.99
Infinity Charging Case
CAD$29.90

What should I do if my package is lost?

April 20, 2020

In a situation where you have not received your order within 25 days of purchase, please contact us (via IM at ca.relxnow.com, or write to support@relxintl.com) and send us your order number along with your concerns.



Also in Shipping & Receiving

What is Adult Signature Required on delivery?

April 20, 2020

In order to prevent underage use of our products, every order is guaranteed with Adult Required Signature on delivery. The recipient must be at least 19 years of age within Canada. Otherwise the package will be returned back. Please make sure you are at least above legal age for nicotine products according to local laws in order to purchase on RELX Canada online website. For detailed information please see: https://www.ups.com/ca/en/shipping/services/value-added/delivery-confirmation.page.

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Where do you ship the products from?

April 20, 2020

Your products will be shipped from the RELX Canada domestic warehouse.

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How long can I receive my order?

April 20, 2020

You will receive your order within 7 working days(national holidays excluded).

In addition, we have provided a compensation policy for shipping delay. For details, please refer to the page: https://ca.relxnow.com/pages/warranty.

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RelxNow PWA
Add to device brings a smooth experience, - After you relogin from PWA, you will be given a free pod.

Step 1
Click the “Add Home Screen” menu.
Step 2
Click the “Add to Home Screen” from the menu list.
Step 3
Click the button of “Add”.
Step 4
After the installation is complete, you will see this icon on your desktop.
RelxNow PWA
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Add to device brings a smooth experience, - After you relogin from PWA, you will be given a free pod.
RelxNow PWA
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A free pod coupon will be sent to your Coupon list after you log in
Tips
If your Chrome cannot add Relxnow to the desktop, please follow the steps below to set up and try again.
Step 1: Open the system settings, find Chrome browser in the application settings list;
Step 4: Refresh the page and re-add.
* If still unsuccessful, please use your system browser to open and try again.
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