How long does the limited warranty last?

January 20, 2021

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How long can I receive the money after applying for a refund?

April 20, 2020

All refunds will be returned to your original payment account within 15-30 working days. The specific time will vary depending on the payment method.

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When returning a product for repair or replacement, do I need to pay for shipping?

April 20, 2020

The damage caused by quality problems can be refunded without obligation within 60 days from the date of order. If it is within 1 year, then it can be replaced without return.

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The vape pen is faulty. How to repair it?

April 20, 2020

Please contact us through our customer service by sending an email to support@relxintl.com, and provide fault pictures/videos to explain specific problems, so that customer service can better understand and judge the problem, then they will provide you with a solution within 24hrs.

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What should I do if the received product is damaged?

April 20, 2020

First of all, we sincerely apologize for the inconvenience and trouble brought to you.

If you want to replace the product, we recommend that you:

  1. Prepare clear pictures or videos which can fully prove the damage of the product.
  2. Send your specific problems, pictures or videos along with your order number to support@relxintl.com.
  3. After being received by our customer service, we will solve your problem as soon as possible.

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Can I enjoy after-sales services online when I buy RELX products from other channels?

April 20, 2020

Thank you very much for your support of RELX. Only products purchased from our official website can enjoy the relevant after-sales services. The products purchased from other channels do not enjoy the same after-sale mechanism as that of the official website, for details, please refer to https://ca.relxnow.com/pages/warranty.

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