How long can I receive the money after applying for a refund?
All refunds will be returned to your original payment account within 15-30 working days. The specific time will vary depending on the payment method.
When returning a product for repair or replacement, do I need to pay for shipping?
The damage caused by quality problems can be refunded without obligation within 60 days from the date of order. If it is within 1 year, then it can be replaced without return.
The vape pen is faulty. How to repair it?
Please contact us through our customer service by sending an email to support@relxintl.com, and provide fault pictures/videos to explain specific problems, so that customer service can better understand and judge the problem, then they will provide you with a solution within 24hrs.
What should I do if the received product is damaged?
First of all, we sincerely apologize for the inconvenience and trouble brought to you.
If you want to replace the product, we recommend that you:
- Prepare clear pictures or videos which can fully prove the damage of the product.
- Send your specific problems, pictures or videos along with your order number to support@relxintl.com.
- After being received by our customer service, we will solve your problem as soon as possible.
Can I enjoy after-sales services online when I buy RELX products from other channels?
Thank you very much for your support of RELX. Only products purchased from our official website can enjoy the relevant after-sales services. The products purchased from other channels do not enjoy the same after-sale mechanism as that of the official website, for details, please refer to https://ca.relxnow.com/pages/warranty.
