What should I do if the online transaction prompts failure?
This situation is very rare, you can refresh the page and try to pay again. In any case, if your account is abnormally debited repeatedly, you can contact our customer service, we will verify the situation. The extra money paid will be returned to your original payment account.
Also in Payment & Safety
We support payment via credit cards (Mastercard/Visa). If you encounter any problem during the payment process, please feel free to contact our customer service by sending an email to email@example.com, we will reply to your email within 24hrs.
We reserve the right to cancel your order and refund the original account if we detect one of the following vialations before the goods are shipped out or signed for:
- Ordered products exceed the purchase limit with the same account.
- A single account does not violate the purchase restriction, but an individual is determined (through payment account, delivery address, IP address, contact number, or other methods) to be linked to numerous accounts which cumulatively violate the purchase restriction.
- RELX receives notification from the credit card issuer or PayPal that the transaction was somehow fraudulent.
- RELX determines that the purchase was made through improper means or finds evidence that order was not made legally.