What should I do if the online transaction prompts failure?
This situation is very rare, you can refresh the page and try to pay again. In any case, if your account is abnormally debited repeatedly, you can contact our customer service, we will verify the situation. The extra money paid will be returned to your original payment account.
Also in Payment & Safety
Sales Tax in Canada
In accordance with federal and state regulations, in some states, your online purchases from RELXNOW will be taxed at the applicable sales rate according to your shipping address. You may find sales tax details on your checkout page or visit Domestic Shipping.
What payment methods do you support?
We support payment via credit cards (Mastercard/Visa). If you encounter any problem during the payment process, please feel free to contact our customer service by sending an email to support@relxintl.com, we will reply to your email within 24hrs.
Under what circumstances will the RELX online store cancel an order unilaterally?
We reserve the right to cancel your order and refund the original account if we detect one of the following vialations before the goods are shipped out or signed for:
- Ordered products exceed the purchase limit with the same account.
- A single account does not violate the purchase restriction, but an individual is determined (through payment account, delivery address, IP address, contact number, or other methods) to be linked to numerous accounts which cumulatively violate the purchase restriction.
- RELX receives notification from the credit card issuer or PayPal that the transaction was somehow fraudulent.
- RELX determines that the purchase was made through improper means or finds evidence that order was not made legally.
