Product Information

How long does a pod last?

Each pod carries e-liquid enough to last around 650 pulls. How fast you finish each pod is based on personal daily smoking habits. Compared to the average lit cigarette (8-10 pulls), you're definitely coming out on top!

How long can the device last?

Our vape pens are made to last! Hardy and durable, a RELX device used normally and safely need only be replaced when the standard service life of the batteries begins to deteriorate, which usually takes around 2-3 years. 

What are included in the Starter Kit?

Each starter kit comes with one RELX vape pen in the color of your choice, 1 or 2 e-liquid pods, one USB charging cable, and an instruction booklet.

Ordering & Shipping

Can I redirect my order to a different address if my order has already shipped?

Sorry, we can only provide shipping to the original destination specified in the order details.

Do I need to pay customs or import charges for my order?

For Canada domestic consumers only, so customs fees are already paid for by us.

What should I do if I receive wrong items or if any of my ordered items are missing?

In the event that there’s an issue with your order contents (whether wrong or missing items), please contact RELX’s customer support (via IM on the main website at, or at ASAP with photo evidence to back up your claim, and we will process it at the earliest.

What should I do if my tracking has not been updated for an extended period of time?

If you’ve been checking the tracking system for over 10 days without any updates, please contact us via 

What should I do if my parcel was damaged upon delivery?

If the damage to the parcel affected the contents inside, please take adequate photo evidence and send it to us (via IM on the main website at, or at at the earliest.

How do I track my order?

You can track your order via

Where will the order shipped from?

It is directly sent out from Canada domestic warehouse.

When will I receive my order?

Please expect to receive your order within 3-7 days.

What shipping methods do you offer?

We use UPS to fulfil our orders.

How do I change my shipping method after placing an order?

Unfortunately, that is not possible, so we urge you to double-check your delivery details before you place the order.

What should I do if my parcel is lost?

In a situation where you have not received your order within 15 days of purchase, please contact us (via IM on the main website at, or at and send us your order number along with your concerns.

How do I cancel my order?

You can cancel your order only before it has been processed for shipping; if your order has already been shipped, please contact us at the earliest to notify of the reasons for cancellation.

Payment & Security

What payment methods do you accept?

For now, we accept PayPal, as well as MasterCard credit cards. If you don’t have access to any of the above and want to set up a PayPal account, you can easily set one up by looking up It’s way easier than it looks!

What do I do when my online transaction fails?

Although this is a very rare situation, you can refresh the page and try to pay again; in any event, if your account is accidentally credited twice, you can easily reach out to the team and they will refund the duplicate order payment via the original payment method. If you continue to have transaction problems, please contact us with the error message details. 

Can I use my credit card to make a payment?

Yes, you can! We accept MasterCard  credit cards.

What should I do if I get a payment error?

Please contact us immediately through our customer care channels (via IM on the main website at, or at

Does RELX collect and store my payment details??

We do not collect or store any of your payment details. Since all payments and payment processes are handled directly by PayPal, internationally-renowned payment service, we zero access to your personal payment information. Once you reach the final stage of the checkout process, you will be taken directly to PayPal..”

Warranty & Repair

I’m due for a refund, how long until I receive it?

All refunds are processed within a 15-day period.

Do I need to pay for the shipping fee when returning a product for repair or replacement?

In the event that you need to return a product for repair or replacement (as covered by the limited product warranty), simply print the waybill code provided to you by the customer service team to avoid having to pay any shipping fees. If you wish to return or request replacement for reasons outside of those covered by the warranty, you will be responsible for paying the shipping fees. Please ensure you pay the exact postage amount, failing which your package will either be rejected or sent back to you; RELX is not responsible for unpaid packages upon their arrival.

My device is malfunctioning; how do I get it repaired?

Please contact us through our customer care channels (via IM on the main website at, or at with details about the issue and photos/videos of the malfunction.

What should I do if I received a broken product?

To get a product replacement, we encourage you to send

1. Clear and adequate photographic proof of the damage and the parcel

2. Send the pictures along with your order number to at the earliest

Once we receive your information, our agents will conduct all further processes on your behalf on a priority basis.

What's the process for return and replacement?

Once your package has been received and verified against the warranty, we will issue a full refund or a replacement for the eligible products.  If an accessory is returned without cause, RELX reserves the right to deduct the shipping fee from the refund amount. 


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